Adgentia Status
Adgentia, Inc. is a Delaware corporation and a wholly owned subsidiary of Quantum Grade Analytics, Inc. ("QGA").
All systems operational
Last update: 2026-02-28 21:24:17 UTC
Platform Components
Scheduled Maintenance
Standard window: Tuesdays 02:00-04:00 UTC (as needed). We will post a maintenance notice at least 48 hours in advance for work expected to impact availability.
Emergency maintenance: Performed only to preserve security or stability; notice posted as soon as practicable.
Incident Lifecycle and Communications
Sev-1 (Critical)
Full outage or major data impact across many customers.
Acknowledge within 15 minutes. Updates every 30 minutes until resolved.
Sev-2 (High)
Degraded performance or partial outage affecting a significant subset.
Acknowledge within 30 minutes. Updates hourly until resolved.
Sev-3 (Medium)
Minor degradation; workaround available; limited scope.
Acknowledge within 2 business hours. Updates every 4 hours.
Post-incident: For Sev-1, a public postmortem (root cause, timeline, corrective actions) is published within 5 business days.
Uptime and SLA
SLA target: 99.9% monthly uptime for the core platform (Web App, API, Authentication). See Terms of Service for definitions and service credits.
Measurement: Uptime is measured by automated probes and internal health checks every 60 seconds from multiple regions. Exclusions: scheduled maintenance announced with 48+ hours notice; force majeure; third-party outages outside our control unless otherwise stated in the ToS.
Service credits: If monthly uptime falls below the SLA, request a credit within 30 days after the impacted month via support. Credits are applied to the next billing cycle per the ToS and are your sole remedy for availability claims.
Historical Uptime (90-Day)
Third-Party Dependencies
We monitor these providers and surface material incidents here when they materially affect Adgentia services.
Subscriptions and Notifications
Email updates
Subscribe to incident and maintenance notifications.
RSS/Atom
Subscribe to our status feed.
Webhooks
Receive JSON incident notifications to your endpoint.
Business Continuity and Recovery
High availability: Multi-AZ architecture for core platform services.
Backups: Encrypted daily backups with periodic fulls; point-in-time recovery for primary data stores.
Targets: RPO of 24 hours or less; RTO of 24 hours or less for critical services (see Security page for details).
Contact and Reporting
Support: support@adgentia.ai (in-app chat also available)
Security: security@adgentia.ai
Privacy / Data Rights: privacy@adgentia.ai
If you experience issues not reflected here, check the component list and refresh the page. Open a ticket from the app or email with "Incident" in the subject and include time, region, affected features, and any error IDs.
This page is for transparency and customer communication. It does not modify or supersede the Terms of Service or SLA; credits and remedies are governed by the ToS. Adgentia, Inc. is a wholly owned subsidiary of Quantum Grade Analytics, Inc. Limited data necessary for incident response and service continuity may be processed by QGA under intercompany data protection terms (see our Privacy Policy and Security page).